سياسة الاسترجاع
Return Policy
We offer a 7-day return policy. This means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With original tags
- In its original packaging
You will also need to provide the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at fioraaquatic@fiora.qa. or +974 3001 2422
Once your return is approved, we’ll provide a prepaid shipping label and instructions on how to send your package.
Important: Items returned without first requesting a return will not be accepted.
For any return-related inquiries, feel free to email us at fioraaquatic@fiora.qa.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
Certain items are not eligible for return:
- Perishable goods (e.g., food, live fish, or plants)
- Custom or personalized items
- Pet Care Products / Hygiene Products
- Hazardous materials, flammable liquids, or gases
If you're unsure whether your item is eligible, please contact us.
Note: Sale items and gift cards are non-returnable.
Exchanges
If you need a different item, the fastest method is to return the original and place a new order after your return is accepted.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund status.
If approved, the refund will be processed to your original payment method within 5 business days. Please note that your bank or credit card company may require additional time to post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at fioraaquatic@fiora.qa.